Our leadership position is built on a solid history of inspired, focused innovation and an unrelenting determination to deliver exceptional value and return to our customers, partners, staff and investors.
In a highly fragmented life science IT marketplace, Instem is one of very few organizations that have clearly developed the financial strength necessary to maintain global leadership with established products, while introducing new regulatory compliant solutions that are delivering the step change in productivity that clients are aggressively pursuing.
Every product we develop, every service we provide – they are all part of a solution our clients are looking for to advance their life-improving missions.
Innovation is at the heart of every Instem Product
Supporting Our Customers
Many of our clients have been Instem customers for more than twenty years. Offering the highest level of community support is a vital mission for us.
Every Instem customer has access to live global support to ensure their ongoing operational effectiveness and success. And when it comes to our Global Help desks, nothing can replace the responsive live person at the other end. These are seasoned experts who are well versed in our solutions and become a single voice for our users. When one of our help desk representatives takes a call, they stay with the call.
“The result of Instem’s focus on delivering the exceptional client experience is seen through the extremely high customer satisfaction and retention rates”
We also support our clients through our innovative and comprehensive Customer Involvement Program (CIP).
We want each and every user to feel connected, regardless of how much they have invested or the size of their organization. Our CIP provides our clients with opportunities to engage with us and other users in a variety of ways while optimizing their use of our solutions and help shape and influence roadmaps, including:
- Live Webinars
- On-demand videos
- Instem University CBT
- The Instem International Conference
- Special Interest Groups
- The Instem Customer Center
- Customer Advocacy Program